Shipping Information
Please note that all list prices on Prime Karts products and replacement parts DO NOT include shipping costs!
Shipping Method
The shipping method used to deliver your Prime Karts depends on the model(s) and the number of karts in your order:
- Orders for three or fewer XS-4 Frame Karts (Racer, Laser, Sonic, and Sport) typically use FedEx Ground. The cost of this shipping will be calculated and added to your order at checkout.
- Orders for one or more of the XL-4 Frame Karts (Charger, Blizzard, Trailblazer, Daisy, and Ranger) and Tracker Karts, or orders of four or more of any of our Karts, will generally ship via freight. The cost of freight and associated fees will be calculated and added to your order at checkout.
All packaging and contents should be inspected immediately upon receipt.
Some Assembly Required
All Prime Karts models are partially assembled and shipped in boxes. This ensures the lowest possible shipping charges and helps to prevent damage during the shipping process. All models require final assembly by the purchaser, which may be completed using common tools. Please refer to the Owner’s Manuals for each model to see details on assembly.
The graphics for Prime Karts are printed on UV-stabilized vinyl and come pre-applied to all Karts.
Prime Karts Warranty
Prime Karts offers a one-year warranty on parts and the frame against material defects in workmanship. For full details, please see our Warranty page.
Prime Karts Return Policy
Authorized returns on new, unused Prime Karts are accepted within 30 days of the original purchase date and are subject to a 20% restocking fee.
All customers wishing to make a return must first obtain a Return Authorization Number from Prime Karts. No reimbursement will be issued on purchases returned without a valid Return Authorization Number from Prime Karts.
Upon receiving a valid Return Authorization Number from Prime Karts, it is the customer’s responsibility to arrange for and pay all costs associated with shipping items back to our warehouse in Pensacola, Florida.
Once we receive the product back in our warehouse, we will thoroughly inspect all parts and materials for any damage or signs of use. If any damage or other signs of use are discovered, a refund amount, if any, will be determined solely at the discretion of Prime Karts.
Shipping, handling, delivery and/or restocking fees are non-refundable. No returns will be accepted after 30 days from the original date of purchase. Please feel free to contact us with any questions.